Skip to content

✨ New customers save 10% with code  TA10🎁

1 1

Refund & Return Policy

By placing an order on Tale Arts, you confirm that you have read, understood and accepted the policy below. We are committed to making every order right and offer a clear return, replacement and refund process for our customers.

1. Return Policy Overview

You may request a return, replacement or refund within 30 calendar days from the date of delivery. We accept physical returns on all eligible items as described in the sections below.

Return Address:

Tale Arts Returns
1101 S Highland Dr
Harrisonville, MO 64701
United States

Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged or incorrect — in which case we will provide a prepaid return label at no cost to you.

2. Defective, Damaged, Faulty or Wrong Item

If your item is defective, damaged, faulty, or you received the wrong item, you may request a replacement or refund within:

  • 30 days from the delivery date, or
  • 45 days from the order date,

whichever comes first. In these cases, you do not need to ship the original item back — we will send a replacement or issue a full refund (including original shipping cost) after reviewing your claim.

How to File a Claim

Email us at cs@talearts.com and include the following (required):

  • Order number
  • Email address used at checkout
  • Subject of your request
  • Clear description of the issue
  • Photo(s) and/or video(s) of the item(s) you received

3. Standard Returns (Change of Mind)

If you simply changed your mind and the item is non-defective, you may return it within 30 days of delivery under these conditions:

  • Item must be unused and in its original condition
  • Include all original packaging, tags and accessories
  • Package must be postmarked within 30 days of receipt
  • Use an insured and trackable shipping method
  • Return shipping costs are paid by the customer

Returns are processed within 14 business days of receipt. Refunds are issued to your original payment method.

Items Not Eligible for Standard Return

  • Custom or personalized products (except defective/incorrect items)
  • Sale, clearance or promotional items (except defective/incorrect items)
  • Items returned damaged, used, worn or incomplete
  • Shipping and handling fees are non-refundable

Please allow up to a 20% difference between advertised images and the item you receive due to lighting and screen variation.

4. Shipping Issues — Tracking Not Updated

If your tracking has not updated for more than:

  • 15 business days for US orders, or
  • 25 business days for international orders,

you may request a refund or replacement.

5. Package Marked as Delivered but Not Received

Please first check with household members, neighbors, building management, and contact the carrier for delivery details and GPS location. Forward any written or recorded confirmation to us. We will replace or refund your order once the carrier confirms a lost or mis-delivered package.

6. Important Notes

  • Replacement items use the same design, size and options as the original.
  • Production and shipping for replacements: 7–15 business days.
  • Refund processing: up to 7–10 days for funds to appear in your account.

7. Contact Us

Tale Arts™
Email: cs@talearts.com
Address: 1101 S Highland Dr, Harrisonville, MO 64701, United States
Support hours: Monday – Saturday, 9:00 AM – 5:00 PM CST